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ALL 评级
4.4/5
474 评论
TripAdvisor 评级
4.6/5
3,130 评论
Great experience
Tripadvisor 评级 5.0/5
Barbara B
2025-8-30
经 TripAdvisor 认证的评论
I had a very good TCM mAussage. All very very friendly and did a great job.
After the massage I felt very relaxed!
Nice and relaxing atmosphere in the spa.
I will definitely come back!
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Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
We loved it!
Tripadvisor 评级 5.0/5
Nina W
2025-8-22
经 TripAdvisor 认证的评论
We booked the deep clean facial massage and it was absolutely wonderful. Nini and Vivian were so skilled. We loved every bit of it and we will be back again!
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Dear Guests, What wonderful news to hear you “loved it”! We’re absolutely thrilled that your deep clean facial massage exceeded your expectations—5F Brilliant Spa Nini and Vivian’s skilled hands made the experience so memorable for you. Their dedication to delivering exceptional service shines through in your kind words, and we’ll be sure to share your praise with them directly—they’ll be overjoyed to know their work left such a lasting positive impression. We look forward to welcome you back again! Sincerely, Ricky Zhao Guest Experience Manager
Amazing stay
Tripadvisor 评级 5.0/5
Khan322
Couples
-
2025-8-18
经 TripAdvisor 认证的评论
Above all, I would like to thank Ms. Sabrina Qian and her entire team for providing us with impeccable service without any kind of problem and she took care of us personally. It was an extraordinary service and memorable for us, this was our second visit with Swisswell Grand Shanghai and see you soon.
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Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
Swissotel service and breakfast
Tripadvisor 评级 5.0/5
DayTrip36933916351
2025-7-27
经 TripAdvisor 认证的评论
The Swissotel buffet breakfast is very good but on a high side. The manager at the front desk are always thoughtful of the guest and willing to provide a good experience although the road works is a bit inconvenient.
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Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
Fun stay
Tripadvisor 评级 5.0/5
vicki f
2025-7-16
经 TripAdvisor 认证的评论
Great bed, quiet and great location as very close to metro station which allows you to travel anywhere for a very small amount.
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Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
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